Privacy Policy
Welcome to Eco Packaging Factory ("we," "our," or "us"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quotation, submit an inquiry, or communicate with us, we may collect:
Name
Company name
Email address
Phone number
Country or region
Shipping address (if applicable)
Product requirements and project details
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring website
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
Respond to inquiries and quotation requests
Provide custom packaging solutions
Process orders and samples
Improve our products and services
Personalize your website experience
Send order updates and customer support communications
Improve website performance and security
Comply with legal obligations
We do not sell your personal information.
3. Cookies
Our website may use cookies and similar technologies to:
Remember your preferences
Analyze website traffic
Improve website functionality
Measure marketing effectiveness
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
4. Third-Party Services
We may use trusted third-party service providers, including:
Google Analytics
Google Search Console
Email marketing platforms
Website hosting providers
Payment processors (if applicable)
Shipping and logistics partners
These providers may collect information only as necessary to perform services on our behalf.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
6. International Data Transfers
As an international packaging manufacturer serving customers worldwide, your information may be transferred to and processed in countries outside your country of residence. We take reasonable steps to protect your information during such transfers.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where applicable
Request a copy of your personal data
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our products and services
Maintain business records
Meet legal, tax, and accounting requirements
Resolve disputes
Enforce our agreements
9. Children's Privacy
Our website is intended for business and professional use. It is not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Eco Packaging Factory
Email: avery@ecopacklab.com
WhatsApp: +86 15888 779 334
Thank you for trusting Eco Packaging Factory. We are committed to protecting your privacy while providing innovative, sustainable, and high-quality custom packaging solutions.